{"id":30904,"date":"2025-10-01T09:06:14","date_gmt":"2025-10-01T02:06:14","guid":{"rendered":"https:\/\/giaothongso.com.vn\/?p=30904"},"modified":"2026-09-04T09:19:54","modified_gmt":"2026-09-04T02:19:54","slug":"quy-trinh-tiep-nhan-xu-ly-giai-quyet-khieu-nai-khach-hang","status":"publish","type":"post","link":"https:\/\/giaothongso.com.vn\/en\/quy-trinh-tiep-nhan-xu-ly-giai-quyet-khieu-nai-khach-hang\/","title":{"rendered":"QUY TR\u00ccNH TI\u1ebeP NH\u1eacN – X\u1eec L\u00dd – GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I KH\u00c1CH H\u00c0NG"},"content":{"rendered":"

\"\"<\/a><\/p>\n

QUY TR\u00ccNH TI\u1ebeP NH\u1eacN – X\u1eec L\u00dd – GI\u1ea2I QUY\u1ebeT – KHI\u1ebeU N\u1ea0I KH\u00c1CH H\u00c0NG<\/strong><\/span><\/p>\n

I. QUY \u0110\u1ecaNH CHUNG<\/span><\/p>\n

II. QUY \u0110\u1ecaNH V\u1ec0 VI\u1ec6C TI\u1ebeP NH\u1eacN V\u00c0 X\u1eec L\u00dd Y\u00caU C\u1ea6U C\u1ee6A KH\u00c1CH H\u00c0NG<\/span><\/p>\n

III. QUY \u0110\u1ecaNH V\u1ec0 VI\u1ec6C TI\u1ebeP NH\u1eacN V\u00c0 X\u1eec L\u00dd Y\u00caU C\u1ea6U \u0110\u1ed0I V\u1edaI NG\u01af\u1edcI TI\u00caU D\u00d9NG D\u1ec4 B\u1eca T\u1ed4N TH\u01af\u01a0NG<\/span><\/p>\n

C\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb 1\/10\/2025<\/em><\/span><\/strong><\/p>\n

Chi ti\u1ebft quy tr\u00ecnh xem th\u00eam t\u1ea1i \u0111\u00e2y \ud83d\udc47\ud83c\udffb<\/span><\/p>\n

QUY TR\u00ccNH GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I<\/strong><\/span><\/h3>\n

Quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i ban h\u00e0nh l\u1ea7n 1 – C\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb 01\/10\/2020<\/a><\/span><\/em><\/p>\n

Quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i ban h\u00e0nh l\u1ea7n 2 – C\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb 26\/11\/2021<\/a><\/span><\/em><\/p>\n

Quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i ban h\u00e0nh l\u1ea7n 3 – C\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb 01\/01\/2023<\/a><\/span><\/em><\/p>\n

Quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i ban h\u00e0nh l\u1ea7n 4 – C\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb 01\/10\/2025<\/a><\/span><\/em><\/p>\n

Quy tr\u00ecnh gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i ban h\u00e0nh l\u1ea7n 5 – C\u00f3 hi\u1ec7u l\u1ef1c t\u1eeb 01\/06\/2026<\/a><\/span><\/em><\/p>","protected":false},"excerpt":{"rendered":"

QUY TR\u00ccNH TI\u1ebeP NH\u1eacN – X\u1eec L\u00dd – GI\u1ea2I QUY\u1ebeT – KHI\u1ebeU N\u1ea0I KH\u00c1CH H\u00c0NG I. QUY \u0110\u1ecaNH CHUNG II. QUY \u0110\u1ecaNH V\u1ec0 VI\u1ec6C TI\u1ebeP NH\u1eacN V\u00c0 X\u1eec L\u00dd Y\u00caU C\u1ea6U C\u1ee6A KH\u00c1CH H\u00c0NG III. QUY \u0110\u1ecaNH V\u1ec0 VI\u1ec6C TI\u1ebeP NH\u1eacN V\u00c0 X\u1eec L\u00dd Y\u00caU C\u1ea6U \u0110\u1ed0I V\u1edaI NG\u01af\u1edcI TI\u00caU D\u00d9NG D\u1ec4 B\u1eca T\u1ed4N TH\u01af\u01a0NG…<\/p>","protected":false},"author":4,"featured_media":30642,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2520],"tags":[],"class_list":["post-30904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dieu-khoan-va-quy-trinh-dich-vu"],"acf":[],"yoast_head":"\nQUY TR\u00ccNH TI\u1ebeP NH\u1eacN - X\u1eec L\u00dd - GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I KH\u00c1CH H\u00c0NG - ePass - Thu ph\u00ed t\u1ef1 \u0111\u1ed9ng kh\u00f4ng d\u1eebng (C\u00f4ng ty C\u1ed5 ph\u1ea7n Giao th\u00f4ng s\u1ed1 Vi\u1ec7t Nam)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/giaothongso.com.vn\/en\/quy-trinh-tiep-nhan-xu-ly-giai-quyet-khieu-nai-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"QUY TR\u00ccNH TI\u1ebeP NH\u1eacN - X\u1eec L\u00dd - GI\u1ea2I QUY\u1ebeT KHI\u1ebeU N\u1ea0I KH\u00c1CH H\u00c0NG - ePass - Thu ph\u00ed t\u1ef1 \u0111\u1ed9ng kh\u00f4ng d\u1eebng (C\u00f4ng ty C\u1ed5 ph\u1ea7n Giao th\u00f4ng s\u1ed1 Vi\u1ec7t Nam)\" \/>\n<meta property=\"og:description\" content=\"QUY TR\u00ccNH TI\u1ebeP NH\u1eacN – X\u1eec L\u00dd – GI\u1ea2I QUY\u1ebeT – KHI\u1ebeU N\u1ea0I KH\u00c1CH H\u00c0NG I. 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