{"id":30126,"date":"2026-01-20T14:38:50","date_gmt":"2026-01-20T07:38:50","guid":{"rendered":"https:\/\/giaothongso.com.vn\/?p=30126"},"modified":"2026-01-21T15:49:06","modified_gmt":"2026-01-21T08:49:06","slug":"huong-dan-tao-yeu-cau-thay-doi-thong-tin-khach-hang","status":"publish","type":"post","link":"https:\/\/giaothongso.com.vn\/en\/huong-dan-tao-yeu-cau-thay-doi-thong-tin-khach-hang\/","title":{"rendered":"H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng: Khi n\u00e0o c\u1ea7n th\u1ef1c hi\u1ec7n?"},"content":{"rendered":"<p data-start=\"572\" data-end=\"909\"><span style=\"color: #000000;\">H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng l\u00e0 n\u1ed9i dung gi\u00fap kh\u00e1ch h\u00e0ng <strong data-start=\"652\" data-end=\"698\">x\u00e1c \u0111\u1ecbnh \u0111\u00fang th\u1eddi \u0111i\u1ec3m v\u00e0 \u0111\u00fang tr\u01b0\u1eddng h\u1ee3p<\/strong> c\u1ea7n th\u1ef1c hi\u1ec7n c\u1eadp nh\u1eadt th\u00f4ng tin \u0111\u00e3 \u0111\u0103ng k\u00fd.<\/span><br data-start=\"743\" data-end=\"746\" \/><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-30128\" src=\"https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/web-self-care-1.jpg\" alt=\"\" width=\"933\" height=\"505\" srcset=\"https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/web-self-care-1.jpg 933w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/web-self-care-1-300x162.jpg 300w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/web-self-care-1-768x416.jpg 768w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/web-self-care-1-18x10.jpg 18w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/web-self-care-1-600x325.jpg 600w\" sizes=\"(max-width: 933px) 100vw, 933px\" \/><\/p>\n<h2 data-start=\"916\" data-end=\"984\"><span style=\"color: #000000;\">Khi n\u00e0o kh\u00e1ch h\u00e0ng c\u1ea7n t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng?<\/span><\/h2>\n<p data-start=\"986\" data-end=\"1156\"><span style=\"color: #000000;\">Kh\u00e1ch h\u00e0ng c\u1ea7n t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin khi <strong data-start=\"1036\" data-end=\"1118\">th\u00f4ng tin \u0111\u00e3 \u0111\u0103ng k\u00fd kh\u00f4ng c\u00f2n \u0111\u00fang ho\u1eb7c kh\u00f4ng c\u00f2n ph\u00f9 h\u1ee3p v\u1edbi th\u1ef1c t\u1ebf s\u1eed d\u1ee5ng<\/strong>. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c tr\u01b0\u1eddng h\u1ee3p ph\u1ed5 bi\u1ebfn:<\/span><\/p>\n<h3 data-start=\"1163\" data-end=\"1220\"><span style=\"color: #000000;\">1. Khi th\u00f4ng tin gi\u1ea5y t\u1edd t\u00f9y th\u00e2n kh\u00f4ng c\u00f2n ch\u00ednh x\u00e1c<\/span><\/h3>\n<p data-start=\"1222\" data-end=\"1272\"><span style=\"color: #000000;\">Kh\u00e1ch h\u00e0ng n\u00ean t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin khi:<\/span><\/p>\n<ul data-start=\"1273\" data-end=\"1450\">\n<li data-start=\"1273\" data-end=\"1335\">\n<p data-start=\"1275\" data-end=\"1335\"><span style=\"color: #000000;\">\u0110\u01b0\u1ee3c c\u1ea5p <strong data-start=\"1284\" data-end=\"1296\">CCCD m\u1edbi<\/strong> ho\u1eb7c c\u00f3 \u0111i\u1ec1u ch\u1ec9nh th\u00f4ng tin tr\u00ean CCCD<\/span><\/p>\n<\/li>\n<li data-start=\"1336\" data-end=\"1404\">\n<p data-start=\"1338\" data-end=\"1404\"><span style=\"color: #000000;\">Th\u00f4ng tin \u0111\u1ecbnh danh hi\u1ec7n t\u1ea1i kh\u00f4ng tr\u00f9ng kh\u1edbp v\u1edbi h\u1ed3 s\u01a1 \u0111\u00e3 \u0111\u0103ng k\u00fd<\/span><\/p>\n<\/li>\n<li data-start=\"1405\" data-end=\"1450\">\n<p data-start=\"1407\" data-end=\"1450\"><span style=\"color: #000000;\">C\u00f3 sai s\u00f3t v\u1ec1 h\u1ecd t\u00ean, s\u1ed1 gi\u1ea5y t\u1edd, ng\u00e0y sinh<\/span><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1452\" data-end=\"1556\"><span style=\"color: #000000;\">Vi\u1ec7c c\u1eadp nh\u1eadt gi\u00fap \u0111\u1ea3m b\u1ea3o qu\u00e1 tr\u00ecnh x\u00e1c th\u1ef1c th\u00f4ng tin v\u00e0 c\u00e1c nghi\u1ec7p v\u1ee5 li\u00ean quan di\u1ec5n ra thu\u1eadn l\u1ee3i.<\/span><\/p>\n<h3 data-start=\"1563\" data-end=\"1619\"><span style=\"color: #000000;\">2. Khi \u0111\u1ecba ch\u1ec9 li\u00ean h\u1ec7 ho\u1eb7c \u0111\u1ecba ch\u1ec9 \u0111\u0103ng k\u00fd thay \u0111\u1ed5i<\/span><\/h3>\n<p data-start=\"1621\" data-end=\"1652\"><span style=\"color: #000000;\">Kh\u00e1ch h\u00e0ng c\u1ea7n t\u1ea1o y\u00eau c\u1ea7u khi:<\/span><\/p>\n<ul data-start=\"1653\" data-end=\"1790\">\n<li data-start=\"1653\" data-end=\"1690\">\n<p data-start=\"1655\" data-end=\"1690\"><span style=\"color: #000000;\">Chuy\u1ec3n n\u01a1i c\u01b0 tr\u00fa ho\u1eb7c n\u01a1i l\u00e0m vi\u1ec7c<\/span><\/p>\n<\/li>\n<li data-start=\"1691\" data-end=\"1732\">\n<p data-start=\"1693\" data-end=\"1732\"><span style=\"color: #000000;\">\u0110\u1ecba ch\u1ec9 c\u0169 kh\u00f4ng c\u00f2n s\u1eed d\u1ee5ng \u0111\u1ec3 li\u00ean h\u1ec7<\/span><\/p>\n<\/li>\n<li data-start=\"1733\" data-end=\"1790\">\n<p data-start=\"1735\" data-end=\"1790\"><span style=\"color: #000000;\">C\u1ea7n \u0111\u1ed3ng b\u1ed9 \u0111\u1ecba ch\u1ec9 tr\u00ean h\u1ec7 th\u1ed1ng v\u1edbi th\u00f4ng tin th\u1ef1c t\u1ebf<\/span><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1792\" data-end=\"1868\"><span style=\"color: #000000;\">\u0110\u1ecba ch\u1ec9 ch\u00ednh x\u00e1c gi\u00fap tr\u00e1nh nh\u1ea7m l\u1eabn trong li\u00ean h\u1ec7 v\u00e0 ph\u00e1t h\u00e0nh h\u00f3a \u0111\u01a1n.<\/span><\/p>\n<div style=\"width: 1020px;\" class=\"wp-video\"><!--[if lt IE 9]><script>document.createElement('video');<\/script><![endif]-->\n<video class=\"wp-video-shortcode\" id=\"video-30126-1\" width=\"1020\" height=\"1813\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/VID-9-16.mp4?_=1\" \/><a href=\"https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/VID-9-16.mp4\">https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2026\/01\/VID-9-16.mp4<\/a><\/video><\/div>\n<h3 data-start=\"1875\" data-end=\"1916\"><span style=\"color: #000000;\">3. Khi thay \u0111\u1ed5i s\u1ed1 \u0111i\u1ec7n tho\u1ea1i li\u00ean h\u1ec7<\/span><\/h3>\n<p data-start=\"1918\" data-end=\"1968\"><span style=\"color: #000000;\">Kh\u00e1ch h\u00e0ng n\u00ean t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin khi:<\/span><\/p>\n<ul data-start=\"1969\" data-end=\"2110\">\n<li data-start=\"1969\" data-end=\"2013\">\n<p data-start=\"1971\" data-end=\"2013\"><span style=\"color: #000000;\">Kh\u00f4ng c\u00f2n s\u1eed d\u1ee5ng s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00e3 \u0111\u0103ng k\u00fd<\/span><\/p>\n<\/li>\n<li data-start=\"2014\" data-end=\"2065\">\n<p data-start=\"2016\" data-end=\"2065\"><span style=\"color: #000000;\">Mu\u1ed1n c\u1eadp nh\u1eadt s\u1ed1 \u0111i\u1ec7n tho\u1ea1i m\u1edbi \u0111\u1ec3 nh\u1eadn th\u00f4ng b\u00e1o<\/span><\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2117\" data-end=\"2165\"><span style=\"color: #000000;\">4. Khi th\u00f4ng tin xu\u1ea5t h\u00f3a \u0111\u01a1n c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh<\/span><\/h3>\n<p data-start=\"2167\" data-end=\"2234\"><span style=\"color: #000000;\">Kh\u00e1ch h\u00e0ng c\u1ea7n t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p:<\/span><\/p>\n<ul data-start=\"2235\" data-end=\"2386\">\n<li data-start=\"2235\" data-end=\"2288\">\n<p data-start=\"2237\" data-end=\"2288\"><span style=\"color: #000000;\">Th\u00f4ng tin xu\u1ea5t h\u00f3a \u0111\u01a1n \u0111\u00e3 \u0111\u0103ng k\u00fd kh\u00f4ng c\u00f2n ph\u00f9 h\u1ee3p<\/span><\/p>\n<\/li>\n<li data-start=\"2289\" data-end=\"2346\">\n<p data-start=\"2291\" data-end=\"2346\"><span style=\"color: #000000;\">Thay \u0111\u1ed5i t\u00ean kh\u00e1ch h\u00e0ng\/\u0111\u01a1n v\u1ecb, \u0111\u1ecba ch\u1ec9 ho\u1eb7c m\u00e3 s\u1ed1 thu\u1ebf<\/span><\/p>\n<\/li>\n<li data-start=\"2347\" data-end=\"2386\">\n<p data-start=\"2349\" data-end=\"2386\"><span style=\"color: #000000;\">Thay \u0111\u1ed5i th\u00f4ng tin ng\u01b0\u1eddi nh\u1eadn h\u00f3a \u0111\u01a1n<\/span><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2388\" data-end=\"2460\"><span style=\"color: #000000;\">Vi\u1ec7c c\u1eadp nh\u1eadt s\u1edbm gi\u00fap h\u1ea1n ch\u1ebf c\u00e1c th\u1ee7 t\u1ee5c \u0111i\u1ec1u ch\u1ec9nh h\u00f3a \u0111\u01a1n v\u1ec1 sau.<\/span><\/p>\n<h3 data-start=\"2467\" data-end=\"2520\"><span style=\"color: #000000;\">5. Khi ph\u00e1t hi\u1ec7n sai l\u1ec7ch th\u00f4ng tin tr\u00ean h\u1ec7 th\u1ed1ng<\/span><\/h3>\n<p data-start=\"2522\" data-end=\"2571\"><span style=\"color: #000000;\">Kh\u00e1ch h\u00e0ng n\u00ean ch\u1ee7 \u0111\u1ed9ng t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i khi:<\/span><\/p>\n<ul data-start=\"2572\" data-end=\"2732\">\n<li data-start=\"2572\" data-end=\"2632\">\n<p data-start=\"2574\" data-end=\"2632\"><span style=\"color: #000000;\">Ph\u00e1t hi\u1ec7n th\u00f4ng tin hi\u1ec3n th\u1ecb tr\u00ean h\u1ec7 th\u1ed1ng kh\u00f4ng ch\u00ednh x\u00e1c<\/span><\/p>\n<\/li>\n<li data-start=\"2633\" data-end=\"2679\">\n<p data-start=\"2635\" data-end=\"2679\"><span style=\"color: #000000;\">Th\u00f4ng tin kh\u00f4ng tr\u00f9ng kh\u1edbp v\u1edbi h\u1ed3 s\u01a1 th\u1ef1c t\u1ebf<\/span><\/p>\n<\/li>\n<li data-start=\"2680\" data-end=\"2732\">\n<p data-start=\"2682\" data-end=\"2732\"><span style=\"color: #000000;\">G\u1eb7p kh\u00f3 kh\u0103n khi th\u1ef1c hi\u1ec7n c\u00e1c giao d\u1ecbch li\u00ean quan<\/span><\/p>\n<\/li>\n<\/ul>\n<h2 data-start=\"2739\" data-end=\"2804\"><span style=\"color: #000000;\">H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/span><\/h2>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 1:\u00a0<\/strong>\u0110\u0103ng nh\u1eadp App\/Web ch\u1ee7 ph\u01b0\u01a1ng ti\u1ec7n<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 2:<\/strong>\u00a0Ch\u1ecdn m\u1ee5c qu\u1ea3n l\u00fd t\u00e0i kho\u1ea3n<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 3:\u00a0<\/strong>Ch\u1ecdn thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 4:<\/strong> Thay \u0111\u1ed5i th\u00f4ng tin theo nhu c\u1ea7u<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 5:<\/strong> X\u00e1c nh\u1eadn b\u1eb1ng c\u00e1c lo\u1ea1i gi\u1ea5y t\u1edd<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 6:<\/strong> Ki\u1ec3m tra l\u1ea1i th\u00f4ng tin c\u1ea7n s\u1eeda s\u1ebd \u0111\u01b0\u1ee3c b\u00f4i m\u00e0u \u0111\u1ecf<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 7:<\/strong> G\u1eedi y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin<\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>B\u01b0\u1edbc 8:<\/strong> ePass th\u1ef1c hi\u1ec7n ki\u1ec3m tra v\u00e0 duy\u1ec7t y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-28222\" src=\"https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-scaled.jpg\" alt=\"\" width=\"2560\" height=\"2133\" srcset=\"https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-scaled.jpg 2560w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-300x250.jpg 300w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-1024x853.jpg 1024w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-768x640.jpg 768w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-1536x1280.jpg 1536w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-2048x1707.jpg 2048w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-14x12.jpg 14w, https:\/\/giaothongso.com.vn\/wp-content\/uploads\/2025\/10\/HUONG-DAN-THAY-DOI-THONG-TIN-KHACH-HANG-TREN-APP-EPASS-1-1-600x500.jpg 600w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng l\u00e0 n\u1ed9i dung gi\u00fap kh\u00e1ch h\u00e0ng x\u00e1c \u0111\u1ecbnh \u0111\u00fang th\u1eddi \u0111i\u1ec3m v\u00e0 \u0111\u00fang tr\u01b0\u1eddng h\u1ee3p c\u1ea7n th\u1ef1c hi\u1ec7n c\u1eadp nh\u1eadt th\u00f4ng tin \u0111\u00e3 \u0111\u0103ng k\u00fd. Khi n\u00e0o kh\u00e1ch h\u00e0ng c\u1ea7n t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng? Kh\u00e1ch h\u00e0ng c\u1ea7n t\u1ea1o y\u00eau&#8230;<\/p>","protected":false},"author":4,"featured_media":30128,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5,28],"tags":[],"class_list":["post-30126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tin-tuc","category-tin-tuc-su-kien"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng: Khi n\u00e0o c\u1ea7n th\u1ef1c hi\u1ec7n? - ePass - Thu ph\u00ed t\u1ef1 \u0111\u1ed9ng kh\u00f4ng d\u1eebng (C\u00f4ng ty C\u1ed5 ph\u1ea7n Giao th\u00f4ng s\u1ed1 Vi\u1ec7t Nam)<\/title>\n<meta name=\"description\" content=\"H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng. T\u1ed5ng h\u1ee3p c\u00e1c tr\u01b0\u1eddng h\u1ee3p c\u1ea7n c\u1eadp nh\u1eadt CCCD, \u0111\u1ecba ch\u1ec9, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/giaothongso.com.vn\/en\/huong-dan-tao-yeu-cau-thay-doi-thong-tin-khach-hang\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng: Khi n\u00e0o c\u1ea7n th\u1ef1c hi\u1ec7n? - ePass - Thu ph\u00ed t\u1ef1 \u0111\u1ed9ng kh\u00f4ng d\u1eebng (C\u00f4ng ty C\u1ed5 ph\u1ea7n Giao th\u00f4ng s\u1ed1 Vi\u1ec7t Nam)\" \/>\n<meta property=\"og:description\" content=\"H\u01b0\u1edbng d\u1eabn t\u1ea1o y\u00eau c\u1ea7u thay \u0111\u1ed5i th\u00f4ng tin kh\u00e1ch h\u00e0ng. 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